1. OUR RETURNS POLICY
If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. Find out how to return your item(s) below.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. (subject to availability)
For USA, Canada, Australia and New Zealand customers please return items within 30 days of the date shown on your dispatch note.
2. FAULTY GOODS
Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning.
You can do this by going to the ‘Contact Us’ section and a member of our team will look into it.
Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.
Please return unsuitable items in its original packaging (cellophane bags and/or shoe boxes), with tags and labels.
Please note, we cannot offer refunds on ………………..if the hygiene seal is not in place or has been broken.
All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
Tadver.com reserves the right for the final decision in regard to the return items condition.
3. HOW TO ARRANGE A RETURN:
To return an item back to us please pack you items securely and include a cover note clearly stating your NAME, ORDER NUMBER and/or EMAIL address within the returning parcel. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org